CLUBHOUSEVAPE.COM RETURNS & REFUNDS

 

1.   Conditions of Returns and Refunds

Any unopened and unwanted item can be exchanged or refunded within 30 days of receiving it! Our apologies, but we cannot accept any item that has been opened due to hygiene reasons. The only items that can be returned are those that are unused.

 

2.   Defective or Damaged Goods

Should any product be defective, please contact our Customer Service team via email at sales@clubhousevape.com within 24 hours of receiving the goods. Any claims made after this time may not be accepted. Please do not dispose of any goods before reporting the issue, as we may require batch numbers, photographic evidence, and/or request that the item be returned to us.

On receipt of defective goods, we will test and inspect the product. If the item is found to be defective, we will offer you a refund or replacement within 30 days. All refunds will be processed using the same payment method used when placing the order. If the product is no longer available we will issue a refund including your postage fees, or an exchange for an alternative product of your choosing.

If the goods are deemed not to be defective or damage is caused by misuse, accidental damage or wear and tear, we will not issue a replacement or raise a credit and you will be liable for all costs incurred returning the goods to us.

We may ask you further questions either prior to or during the returns process or give recommendations on product usage to reduce any unnecessary returns. Please assist our Customer Service team by providing as much information as possible regarding any reported defect.

 

3.   Returns & Refunds
 

Please contact our customer service department at sales@clubhousevape.com,  before returning any merchandise. You may be issued a Returns Merchandise Authorization (RMA) number that must accompany the returned items. Unsolicited or unauthorised returns may be disposed of after 15 Days of receiving.

We are not responsible for items lost or damaged in transit. We recommend that returns be sent by registered mail, insured for the full value of the merchandise, and ensure that the correct postage amount has been paid. You are required to take reasonable care of the goods while they are in your possession

Within 10 business days of notifying our customer care department, returns must be received. We might not be able to accept a returned item if it is not delivered within this window of time.

When we get the returned item, we'll thoroughly test it to make sure the issue is there. Please give us up to 5 business days to examine the situation, ship the replacement, or credit your account.

Please ensure all returned items are packaged securely and sent to the address below, with the RMA (if applicable), full name, original order number and reason for return written on the outside:

Note: We’re sorry to say that for hygiene reasons, we’re not able to accept any item that has been opened or Used.